Privacy policy

Last updated: 1 September 2026

This Privacy Policy explains how samsung-strap (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase on samsung-strap.store (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, a website visitor or another individual whose information we have collected pursuant to this Privacy Policy.

Data controller

The Site is operated by IES CREATION, a company registered with the Paris Trade and Companies Register (RCS Paris) under number 947 778 395, whose registered office is at 34 Avenue des Champs-Élysées, 75008 Paris, France. IES CREATION is the controller of your personal information within the meaning of the General Data Protection Regulation (GDPR and, where applicable, the UK GDPR). For any questions about your data: help@samsung-strap.store.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect, and have collected over the past 12 months, personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies you, relates to you, describes you or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number and email address.
Order information including your name, billing address, shipping address, payment confirmation, email address and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. The collection of this data through non-essential Cookies is subject to your consent (see the "Cookies" section below).

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with the products or services you have requested, so as to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies, subject to your consent where this is required.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How we use your personal information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, send you notifications related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange shipping, to facilitate any returns and exchanges, and to enable other features and functionalities related to your account (Art. 6(1)(b) GDPR — performance of a contract).
Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, SMS or post, and to show you advertisements for products or services. Where these activities rely on advertising cookies or trackers (targeted advertising, advertising measurement, remarketing — including via Google, Meta, TikTok or Microsoft), they are based on your consent (Art. 6(1)(a) GDPR and Article 82 of the French Data Protection Act (Loi Informatique et Libertés)), which you may withdraw at any time via the Site's cookie manager. For commercial communications sent to our existing customers about products similar to those they have already purchased, we rely on our legitimate interest (Art. 6(1)(f) GDPR), and you may object to this at any time.
Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with anyone. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, in accordance with Art. 6(1)(f) GDPR.
Communicating with you and improving the Services. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest in order to be responsive to you, to provide effective services to you and to maintain our business relationship with you, in accordance with Art. 6(1)(f) GDPR.

Cookies and consent

Like many websites, we use Cookies on our Site. We use Cookies to operate and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand how users interact with the Services, and, with your consent, for advertising purposes.

Your consent. On your first visit from the European Economic Area, the United Kingdom or Switzerland, a consent banner (managed by our consent management tool, Consentmo) allows you to accept, refuse or customise the placement of non-essential cookies. No audience measurement or advertising cookies are placed before you have made your choice. You can change or withdraw your consent at any time via the "Manage my cookies" link/widget available on the Site. Your choice is stored for a maximum of 12 months, after which you will be asked again.

Categories of cookies used: strictly necessary cookies (site operation, basket, checkout — not subject to consent); preference cookies; statistics cookies (audience measurement); marketing cookies (personalised advertising and campaign measurement). The detailed and up-to-date list of the cookies used can be found on our Cookie Policy page.

Google services. We use Google services (Google Analytics for audience measurement and Google Ads for advertising and conversion measurement), which are only activated with your consent, communicated to Google via "Consent Mode" (Google Consent Mode). To find out more about how Google uses data collected on its partners' sites, see: https://business.safety.google/privacy/.

Other advertising and measurement partners. Subject to your consent, we may also use technologies from Meta (Facebook/Instagram), TikTok and Microsoft Advertising for advertising and campaign measurement purposes, as well as conversion measurement tools operated on our behalf. These partners process your data in accordance with their own privacy policies.

For information about the cookies used in connection with the operation of our store with Shopify, visit https://www.shopify.com/legal/cookies.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or become unavailable.

Our website also recognises the Global Privacy Control signal (Global Privacy Control, GPC), which allows you to opt out of certain uses or disclosures of your information. If you notify us of your preference via the GPC signal, we will treat it as a valid request to opt out of sharing or targeted advertising for the associated browser or device and, if we are able to link the device sending the signal to a Shopify account, we will also apply the request to the account. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control signal, we do not recognise any other "Do Not Track" signals that may be sent from your web browser or device.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, for legitimate purposes and for other reasons subject to this Privacy Policy. Such circumstances may include:

Vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping).
Business and marketing partners, to provide services to you and advertise to you, subject to your consent where this is required. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct or request us to disclose, or otherwise consent to our disclosing, certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Our main service providers and partners: Shopify (hosting and operation of the store); payment providers (including Shopify Payments); carriers and logistics partners; Google (Analytics, Ads); Meta; TikTok; Microsoft Advertising; conversion measurement tools operated on our behalf; returns and basket management solutions integrated into the store; our consent management tool (Consentmo).

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above under "How we collect and use your personal information" and "How we disclose personal information":

Category	Categories of recipients
Identifiers such as basic contact details and certain order and account information Personal information categories listed in the California Customer Records statute, such as basic contact details and certain order and account information Commercial information such as order information, purchase information and customer support information Internet or other similar network activity, such as Usage Data Geolocation data such as locations determined by an IP address or other technical measures	Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, order fulfilment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates

Categories of personal information	Categories of recipients
Identifiers such as name, email address and phone number	Business and marketing partners
Commercial information such as records of products or services purchased	Business and marketing partners
Usage Data	Business and marketing partners

Retention periods

We keep your personal information only for as long as necessary for the purposes described in this policy, after which we delete or anonymise it. As a guide:

Order and billing data: 10 years from the end of the relevant financial year (accounting and tax obligations).
Customer account and marketing data: 3 years from your last activity or your last contact with us.
Cookies and trackers: maximum lifetime of 13 months; the associated audience measurement data is kept for a maximum of 25 months.
Proof of your consent or refusal (cookies): 12 months.
Customer support correspondence: for as long as necessary to handle your request, then 3 years.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on those sites. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or by users of those third-party platforms, without limitation as to its use by us or by any third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed in the Services.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes or to enforce other applicable contracts and policies (see the "Retention periods" section above).

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

Right of access/to know: You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
Right to erasure: You may have the right to request that we delete the personal information we hold about you.
Right to rectification: You may have the right to request that we correct the personal information we hold about you.
Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to object: You may object at any time, on grounds relating to your particular situation, to processing based on our legitimate interest, and unconditionally to processing for direct marketing purposes.
Right to opt out of sale, sharing or targeted advertising: You may have the right to direct us not to "sell" or "share" your personal information, or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control (Global Privacy Control) opt-out preference signal enabled, depending on where you are located, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.
Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of consent: Where we rely on your consent to process your personal information (including for statistics and advertising cookies), you have the right to withdraw that consent at any time, as easily as you gave it — for cookies, via the "Manage my cookies" link/widget on the Site.
Post-mortem directives: You may set directives regarding what happens to your data after your death.
Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our refusal.
Managing communication preferences: We may send you promotional emails, which you may opt out of receiving at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf in order to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with your local data protection authority. In France, the competent authority is the CNIL (Commission nationale de l'informatique et des libertés): www.cnil.fr. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International users

Please note that we may transfer, store and process your personal information outside the country you live in, including with service providers located outside the European Economic Area. Your personal information is also processed by staff and by third-party service providers and partners in those countries.

If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

SMS Marketing

We attach great importance to your privacy and to the information you agree to share in connection with our SMS marketing service. We use this information to send you SMS notifications (about your order, including abandoned checkout reminders), SMS marketing offers and transactional texts, including requests for reviews from us. SMS marketing offers are only sent to you with your prior consent, which you can withdraw at any time (including by replying STOP).

Opt-in data and consent for text messaging will not be shared with any third parties, except for messaging partners, for the purpose of enabling and operating our text messaging programme.

Our website uses cookies to keep track of the items you place in your shopping basket, including when you have abandoned your checkout. This information is used to determine when to send basket reminder messages by SMS.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at help@samsung-strap.store or contact us by post at: IES CREATION, 34 Avenue des Champs-Élysées, Paris, 75008, FR.

For the purposes of applicable data protection laws, IES CREATION is the controller of your personal information.